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Turn Greentree integration on

Greentree does not appear under Integrations, or toggles/syncs stay hidden, until the parent integration gate is on for the tenant.

When you need this

Greentree does not appear under Integrations, or toggles/syncs stay hidden, until the parent integration gate is on for the tenant.

Before you start

  • You are a tenant admin (or working with Sprintsuite support) who can request feature enablement.

  • You know which billable company will use Greentree.

Steps

Settings Integrations with Greentree available

  1. Confirm the parent gate greentree_integration is enabled for your tenant (Sprintsuite rollout / support — not a self-serve customer toggle on Credentials).

  2. Open Settings → Integrations and select the billable company.

  3. Open Greentree. You should see the LIVE tabs: Credentials, Procurement, General, Default job manager, Job Statuses, Profit Centres, Branches, Tax Codes, GL Codes, Staff, Pay Types, Activity Codes.

  4. Connect credentials (see Connect Greentree).

  5. On General, turn on only the LIVE company toggles you need now — typically Enable CSV timesheet export for pay-run CSV. Leave WIP toggles (API timesheet push, leave sync, job create sync, PO sync, etc.) alone unless your rollout explicitly includes them.

Greentree integration tabs crop
General tab feature flags including Enable CSV timesheet export

What success looks like

  • Greentree settings open for the company.

  • Credentials can connect; catalogue Sync buttons appear when connected.

  • With CSV export enabled, Pay Runs show Export GreenTree CSV for eligible users.

If it fails

  • No Greentree entry under Integrations → parent gate still off, or wrong company selected.

  • Tabs appear but actions are read-only → need Read & Write on Integrations.

  • Export button missing on Pay Runs → gate on, CSV export toggle on General, and permission for Greentree timesheet export/push surfaces.

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