Sync issues are caused by timesheets being edited after they have been uploaded into SprintPay.
To locate timesheets not synced:
Open SprintSuite > Staff Times > Enter start and End dates > Change Status to All > Search > Table Options > Export Results
Open download file and sort by Cost to show all 0
To find cost that was paid via SprintPay
Open SprintPay > Reports > Time & Attendance > Timesheets report
Enter Date range to match dates in SprintSuite > Status, select all options > Tick all boxes to show costs, actual times and comments > Download Excel
The Timesheet Report from SprintPay will show the Net and Gross paid on each timesheet uploaded.
- Timesheets that the rules have consolidated together are shown and noted.
- Timesheets that have been manually added into the payrun without being imported via ‘Timesheet import’ will not show in this report.
- Timesheets that have been edited in any way in Sprintsuite (this included moving to different jobs, Unapproving and reapproving, changing Trade or Shift Type) will not sync and show $0 Cost.
By comparing the 2 reports, you can see the timesheets in Sprintsuite times have been adjusted after the wages have been finalised. This results in the timesheet no longer matching and being unable to sync.
SprintSuite – Staff Times Report:
SprintPay – Timesheet Report:
How to reduce syncing issues
Upload timesheets following these steps to reduce sync issues.
1) SprintSuite - Approve all Timesheets that are to be paid
2) SprintSuite - Lock Pay Run
3) SprintSuite - Export Pay Run Export
4) Excel - Adjust file to required columns and clear N/A in Units column
5) SprintPay - Import timesheets
6) SprintPay - Approve Timesheets
7) SprintPay - Create New Pay Run and apply all timesheets
8) SprintPay - Finalise Pay Run
9) SprintSuite – Sync With EH
If any timesheets need to be time adjusted after the Pay Run is locked, it will need to be unlocked, edited in SprintSuite, exported again, imported into SprintPay, old timesheet deleted, reapplied to the pay run, and resynced.
